Process Lead, ROC [Czech Republic]

 

$ads={1}

• University Education: Bachelor degree or higher
• +2 years’ work experience in Logistics, Supply chain or similar experience
• Exceptional problem solving & multi-tasking skills
• Results driven, with proven record of successful implementations
• Knowledge of Excel
• Strong Analytics / Data Driven Business Decision Background
• Advanced level in English (spoken, written)
• Strong verbal and written communication skills
• Ability and willingness to work with flexible schedules/ shifts

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Department Overview ROC
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Role Overview:
In this role the candidate will own the processes to ensure that team will meet goals of Speed, Service, Quality, and Cost. This role will bridge the gap between team and stakeholders to ensure both continuous improvements and optimization of operations through resolution of any potential issues within ROC, that impact customer experience and delivery performance on operations.

A successful candidate will be an individual contributor with strong relationship building skills, high levels of earned trust and a background in lean process improvement. The ideal candidate will be skilled at understanding the issue and be able to drive Customer Experience without compromising on time.

Role Responsibilities include:

• Continual, tactical communication with external customers (Carriers, Sites) and internal customers (Retail, Software Support, Fulfillment Centers) to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as will be required to create a narrative outlining of weekly/monthly findings
• Ability to pull data from numerous databases and develop performance metrics (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis to be shared and reviewed within the Team
• Should be flexible to adapt to support a 24*7 operating environment

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

• Masters (MS) in Engineering, Operations, Logistics or Supply Chain Management
• Significant work experience in transportation/supply chain/logistics/e-commerce
• Strong knowledge of Excel / Advanced SQL Knowledge

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

All offers are conditional on references and a successful background screening check. This check will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you along with your conditional offer.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

$ads={2}

 

.