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Job Requirements
Essential Qualifications and Experience
- University Degree in a relevant discipline.
- 1 to 3 year experience as a customer service and/or call center.
- Very Good in Arabic & English (Reading, Writing & Oral)
- Very good computer skills
Desirable Qualifications and Experience
- Familiarity with telephone techniques and skills.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast paced environment
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Very good communication skills.
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
- Team player.
- Our interview process will be on 3 levels which are:
1) Phone interview.
2) Audio resume to be send via WA.
3) Unpaid internship.
Job Types: Full-time, Permanent
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Salary: E£5,000.00 - E£8,000.00 per month
Experience:
- Call center (English account): 1 year (Required)
Language:
- English (Required)
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